An electronic voice messaging system that is convenient and dependable. It allows you to receive messages when your line is busy or when you are away from home.

Accessing Your Mailbox

1. Dial *97 from your home phone which your mailbox is connected to. If away from home you can dial XXX-MAIL (6245) to reach the VoiceMail system.
   Then either:
   
   • If you are calling from the phone the mailbox is connected to and have new messages the first new message will begin playing automatically.
   • Enter your 10 digit telephone number, if calling from a remote phone.
2. If requested, Enter your password, followed by the # key. Your password will be a default of four zeros (0000) until you change it.
3. Main Menu: Press 1 to retrieve messages, Press 3 to send, Press 7 for current date and time, or Press 9 for mailbox setup. Depending upon mailbox setup, the first new message will play immediately.

Accessing Your Sub-Mailbox

1. Follow Step 1 from above.
2. a. If you are the group administrator and wish to record a group greeting, Press * to access the Group Greeting Menu. Voice prompts will guide you through those steps. OR
   b. Enter your sub-mailbox number.
3. If requested, Enter your password, followed by the # key. Your password will be a default of four zeros (0000) until you change it.
4. Main Menu: Press 1 to retrieve messages, Press 5 to hear which sub mailboxes have new messages, or Press 9 for mailbox setup.

To Set Up Mailbox

Press 1: Greeting Options (you can disregard this step if you choose to use the default greeting)
Press 2: Change Password
Press 3: Notification Options (1)
Press 4: Disable/Enable Auto Login
Press *: Return to Main Menu

Press 1: Greeting Options
Press 2: Re-Record Your Greeting
Press #: End Recording Function
Press 1: Listen to Greeting

Press 5: Pick a New Greeting. Then choose a new greeting # (2-9).
Press 2: Record Greeting.
Press #: End Recording Function. Repeat steps 5 & 6, choosing a different greeting # each time.
Press 5: Pick a New Greeting. Then choose the greeting you wish to become active.
Press *: Return to Main Menu.

To Retrieve Messages

Press 1: New Messages
Press 2: Saved Massages
Press *: Return to Main Menu

Press 1: Play or replay Message
Press 2: Save Message & Go to Next
Press 3: Delete Message & Go to Next

Don't hang up. Follow the voice prompts to listen to the messages. Once you have played the message you deleted,

Press 4: Save Message as New
Press 5: Reply to a Message (1)
Press 6: Forward Message (1)
Press 7: Skip Back Three Seconds
Press 8: Pause or Continue Message
Press 9: Skip Forward Three Seconds
Press *: Return to Main Menu

To Change Your Password:

• Press 2: Change Your Password
• Enter new password, followed by the # key. The password is any series of up to 16 digits you choose. You will be unable to access your mailbox without this password, so be sure to choose one you will remember.
• To verify, Enter your password, followed by the # key.

Three-way calling allows you to ring in more than one phone number to your conversation to enable you to talk with two different people at the same time.

How to use
When on the first call, press the flash button or the hook switch and release quickly. You will hear a second dial tone. Dial the second number that you want to add tot he call. Once connected, press the flash button or the hook switch quickly and all three parties will be connected.

Speed Dial lets you program your phone to dial a complete phone number (7 or 10 digits) in response to entering a 1 or 2 digit code. Speed Dial comes in a short list (8 numbers) or in a long list (30 numbers). If you have the short list, you can easily change to the large list by calling our office.

How to use

1. Dial the one or two digit code that you assigned to the number you want to call
2. Push the # button

How to program Speed Calling

1. Assign a code for each number on your list. If you have speed call 8 (8 number list), your codes are 2 through 9. If you have speed call 30 (30 number list), your codes are 20 through 49.
2. Dial *74 if you have speed call 8. Dial *75 if you have speed call 30.
3. Listen for a second dial tone.
4. Dial the speed call code you have selected and the full telephone number that goes with it. Be sure to include 1 and the area code for long distance numbers.
5. Press the # button.
6. Confirmation tones tell you your speed dial is working
7. Repeat these steps to add or change numbers.

If you've grown weary of annoying calls or unwanted telemarketing calls, CentraCom Interactive has great news! Our Telemarketer Call Screening feature has been enhanced to give customers even more comprehensive call screening options. This feature is now known as Smart Telemarketer Shield, and it effectively screens telemarketing and other unwanted calls. A quick overview is listed below.

Telemarketer Screening:
With this service, all calls will be screened with the exception of local and local wireless calls. Other callers will hear an announcement. This service will effectively screen telemarketers, because they should not press "1" to connect. You do not have to activate anything for telemarketer call screening to work.

Manually Add Numbers to Your "Known Caller" List:
You can manually add numbers to your Known Caller List by dialing *95 to access the service and then follow the voice prompts to add the numbers. For example: If your parents and your siblings live out of state, you can add their numbers to your known number list and they will never hear the telemarketer announcement.

If the caller has a private number, he or she will receive a message. The message does inform the caller that his or her caller ID information will be revealed.

Adding a Number to Your "Blocked Number" List:
If someone calls you and you do not want him or her to be able to call you again, you can add the caller's number to your Blocked Number list. After hanging up, immediately pick up the phone and dial *96 to add that caller to the list. Also, you can dial *95 and follow the voice prompts to add numbers to your Blocked Number list. This feature works the same as our Selective Call Rejection.

Removing a Number from your Private Blocked Number list:
If you decide that calls should no longer be blocked from a specific number, you can remove a number from your Private Blocked Number list. Dial *95 to access the service and follow the voice prompts.

Selective Call Forwarding ensures that specific calls will reach you when you're away from home or the office. You are able to program up to ten specific directory numbers to be forwarded.

How to use
To activate, dial *63.
To deactivate, dial *83.

Selective Call Acceptance stores up to ten directory numbers from which you will accept calls. An incoming call from a directory number not on your list will receive a message stating that you're not accepting calls right now.

A visible notification on your phone that you have messages waiting. Your phone must be equipped with the message indicator light and the feature must be activated on your telephone line.

This service allows you to have a second telephone number assigned to your existing line. It can be used by any customer who wants to have some of the advantages of a second line at a smaller cost. All incoming calls on the Teen Line number will have two short rings, so the customer can distinguish which line is being called. If you have call waiting and are on a call, you will hear two short beeps if the incoming call is on the teen line number.

You will be alerted of an incoming call by a brief tone. You will be able to see the name and number of the calling party on your Caller ID box or phone.

Caller ID identifies the number of the calling party. After your phone rings once, the caller's number appears on the display. You can then decide if you want to answer or not. The date and time of the incoming call is also displayed.

How to use

1. When you receive a call, wait until your telephone rings at least one full ring.
2. The telephone number and name of the person calling you will appear on your Caller ID display screen.
3. If you choose to answer the call, the number will remain on the screen until you or the caller hangs up.

While you are on the phone, Call Waiting notifies you when another caller is trying to reach you. By simply pressing on the switch hook, you can place one caller on hold and speak to the second caller.

How to use

1. When you hear a brief tone, quickly press and release the hook or flash button on your phone. Answer the second call. The first call will be placed on hold.
2. To return to your first call or alternate between calls, quickly press and release the hook switch or the flash button on your phone.
3. You may also answer the waiting call by hanging up and waiting for the phone to ring.
4. To end either call, hang up. When your phone rings again, you'll be connected with the person who is still on the line.

To Cancel Call Waiting

1. Before making a call, press *70. You will hear three short tones followed by a dial tone. Dial the number you want to call.
2. Call Waiting is restored when you hang up. (Cancel Call Waiting is a per call feature.)

Call Forwarding allows you to send your calls from your home phone to another number. When Call Forwarding is activated, your phone will signal with a short ring each time it forwards a call. You can make outgoing calls, but you can't receive incoming calls, unless you deactivate Call Forwarding.

How to use:

1. Press *72 and listen for a dial tone
2. Dial the number you want the calls to forward to
3. When the phone is answered, Call Forwarding is in effect (this will work if answered by voice mail or an answering machine).

1. Press *72 and listen for a dial tone
2. Dial the number you want the calls to forward to
3. When the phone is answered, Call Forwarding is in effect (this will work if answered by voice mail or an answering machine).

If the line is busy, or there is no answer:

1. Hang up
2. Repeat steps 1-2 above. You will then hear a confirmation tone to let you know Call Forwarding is now working

To deactivate Call Forwarding:

1. Lift the receiver
2. Press *73
3. Listewn for the confirmation tone

This feature allows you to forward a call to another number if your phone is busy.

How to use
To activate, dial *90.
To deactivate, dial *91.

Note: This feature not available with Voicemail.

This feature allows you to program your home phone from a remote location to call forward to a number that you assign. This feature includes Call Forwarding.

How to use:

1. Pick up the phone and listen for a dial tone
2. Dial the access number XXX-1000 (XXX is your home phone number prefix)
3. Listen for a second dial tone
4. Dial your telephone number and your personal five digit PIN.
5. Follow the instructions for call forwarding or deactivate call forwarding

This feature allows you to program your phone to forward to a predetermined number if you don't answer. This will allow your phone to ring at home first and then forward to another number after a set number of rings (2 to 9 rings).

How to use
To activate, dial *92.
To deactivate, dial *93.

Selective Call Rejection allows you to selectively program a list of up to ten directory numbers that you want rejected or blocked when they call you. The rejected or blocked caller receives a message informing them that you're not taking calls. With this feature activated, your phone won't ring when it receives a call from one of those numbers.

How to use
To activate/deactivate, dial *60 and follow instructions.

AlwaysHome™ enables a caller to dial just one number to reach you, at up to 3 different phones. It's like having only one phone number. So where you are on the road or out with the family, you can be assured that you will not miss any calls when and where you want to be reached.

Don't know where you'll be?
When you can't afford to miss a call - AlwaysHome™ is the Calling Feature that tracks you down faster than any other "follow-me" service. AlwaysHome™ is the perfect feature for those who must be accessible and can not afford to have their calls go to voice mail.

AlwaysHome™ enables a caller to dial just one number to reach you, at up to 3 different phones. It lets you take your calls wherever you'll be, whether it's the office, at home, or from your mobile phone.

It's like having only one phone number, so you will simplify calling for your clients while still being able to keep some contact numbers private. Being easily accessible through one phone number could mean the difference between missing an opportunity and saving the day for a client - or someone close to you.

AlwaysHome™ can be modified from a Touch Tone phone. So whether you are on vacation, on the road or just out with family in the backyard you can make sure your calls reach you, when and where you want to be reached.

User Guide
Dial *99 from your home (PILOT) phone to access the main menu for setup and maintenance of your AlwaysHome calling feature. You can program up to 3 numbers and may add or remove numbres from your list at any time.

Automatic Recall lets you dial the last incoming call you received whether or not you answered the phone. When you activate Automatic Recall, the system tells you the directory number of the last incoming call and then gives you the choice of continuing the recall or ending the recall. If you recall and the line is busy, Automatic Recall will keep trying the number for up to 30 minutes.

How to use

1. Lift the receiver and press *69
2. The last calling number will be announced
3. Press 1 if you want to redial the number of the last call received
4. To cancel Automatic Recall, lift the receiver and press *89

Automatic Callback works like an enhanced redial button. If the line you're trying to reach is busy, the Automatic Callback keeps trying the number for up to 30 minutes. Once both lines are idle, you will hear a special ring. When you pick up the phone, the system will ring the party you're trying to reach.

How to use

1. When a call you are trying to place is busy, hang up, pick up the receiver again and press *66
2. You phone will continue to redial the busy number for up to 30 minutes
3. When the line becomes available, you will be notified by a distinctive ring. Pick up the receiver and the call will be connected
4. To cancel Automatic Callback, lift the receiver and press *86